

manage customer service interactions with you.help answer your questions and solve any issues you have.

contact you about products and services.improve our services, stores, apps and websites.help us understand more about you as a customer.detect and/or prevent crime or fraud, and related purposes.verify your identity and ensure that our customers are genuine.mange any reward or loyalty programs you participate in.manage any account(s) that you hold with us.take payment from you or provide you with a refund.The information we collect may be used to: We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. Other personal data is collected indirectly, for example your browsing or shopping activity. We may collect some of the above personal data directly from you, for example when you set up an account on our websites, or send an email to our customer services team. If you apply for credit, stage payments or other payment terms or forms of finance, we will take into account other information about you such as your employment details, financial position, identification documents details (such as your passport, national identify card or driving licence), insurance, criminal record and medical history as well as details about additional insured parties and cardholders or joint policyholders. If you set up a direct debit payment, we will also collect bank details from you. We will ask if you want us to automatically store these details to speed up future payments. If shop with us using a credit or debit card, or if we take these details for payment authorisation, we will securely collect and store this information. The types of data listed above is not exhaustive and, in some instances, we may need to collect additional data for the purposes set out in this policy or to provide you with certain products and services.

Our websites are not intended for children and we do not knowingly collect data relating to children.
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It does not constitute legal or professional advice and is not tailored to your specific or individual requirements. “The template privacy policy and information concerning technical legal or professional subject matter is for guidance only and to assist you in preparing your own policy. The sections in grey should be retained but the details will need to be changed to reflect the types of data the client collects and uses. The sections in yellow are optional and will depend on what the client does with the data or the level of information they provide.
